2026
Benefits Info

MDLive Telehealth

Cigna has partnered with MDLive to offer a comprehensive suite of convenient virtual care options – available by phone or video whenever it works for you. And telehealth service are now FREE on all medical plans. 

MDLIVE board-certified doctors, dermatologists, psychiatrists and licensed
therapists have an average of over 10 years of experience and provide personalized care for hundreds of medical and behavioral health needs.

Now you don’t have to wait –or travel– for the care you need. Connect with video or phone, whenever it’s convenient for you. Best of all, virtual care from MDLIVE boardboard-certified doctors is available to you and your eligible dependents as part of your health benefits.

3 Easy Steps to Connect to Care

Virtual care visits are convenient and easy. To schedule an appointment:

  1. Access MDLIVE by logging into myCigna.com and clicking on “Talk to a doctor.” You can also call MDLIVE at 888.726.3171. (No phone calls for virtual dermatology.)
  2. Select the type of care you need (Medical or Counseling) and cost will be displayed on both myCigna.com and MDLIVE.
  3. Follow the prompts for an On-Demand Urgent Care visit, to make an appointment for Primary Care, for Behavioral Care, or to upload photos for Dermatology care.

Appointments are available via video or phone, whenever it’s most convenient for you. Virtual dermatology does not require an appointment.

MDLIVE Overview